Contact us
Email support@civvie.app from the address on your Civvie account. Include your device model, iOS version, and a screenshot if something looks wrong. For billing questions, include the date of the charge; you never need to send us card details.
Subscriptions and purchases
Cancel or change a plan. Subscriptions are billed by Apple. Open Settings → your name → Subscriptions → Civvie, or tap “Manage or cancel in the App Store” inside the app. Cancel at least 24 hours before the renewal date to avoid the next charge.
Restore a purchase. Signed in on a new device and don’t see your plan? Open the plans screen and tap “Restore Purchases”. Make sure the device is signed into the same Apple Account that made the purchase.
Refunds. Apple handles refunds for App Store purchases. Request one at reportaproblem.apple.com. If you were charged but the plan isn’t showing, or you were charged for a plan that is already active on another Civvie account, email us and we will sort it out.
Gift codes. The buyer receives a code after purchase. The recipient redeems it from the plans screen under “Have a gift code?”. Codes work once; if a code was lost before it was redeemed, email us with the purchase date.
Lifetime. A one-time purchase that never renews. It is tied to the Civvie account that bought it, so sign in with that account on every device.
Documents and VSO sharing
Files in your vault are private to your account. When you send documents to a Veterans Service Organization, the files you select are emailed to that organization directly; we cannot recall an email once sent.
CivvieAI
CivvieAI answers are generated automatically from public VA regulations and manuals and can be wrong. Treat them as a starting point and confirm anything that matters with the VA or an accredited representative. If an answer is clearly incorrect, forward it to us so we can improve the knowledge base.
Your account and data
Delete your account. Profile → Delete Account in the app, or see how to delete your account.
Request your data. Email us from your account address and ask for a copy of your data. We will verify the request and reply with an export.
Sign-in problems. Verification codes come by email and expire quickly; check spam, then request a new one. If you signed up with Apple or Google, use that same button to sign back in.